"I don't think any other company could have a customer support center as good as Auto-Trol."

Ronnie R.,

Bell Helicopter Textron, Inc.s

Professional Services

The Auto-Trol™ Professional Services organization offers a full range of consulting and system integration services.

These services enable our customers to more rapidly realize a return on investment in their Auto-Trol products for:

  • Configuration Management
  • Electronic Document Management
  • Product Data Management
  • Networking and Communication
  • Asset Management
  • Technical Illustration
With more than thirty years' experience implementing large-scale systems throughout the world, services consultants combine industry-best practices with full, turnkey consulting services, systems integration, and custom programming skills to make our customers' projects successful. Our consultants may be retained to provide all project services or to augment your staff.

Essential elements of our high implementation success rate are:

  • Auto-Trol PRODUCT
  • Auto-Trol METHODOLOGY
  • Auto-Trol PEOPLE
  • Auto-Trol PROJECT MANAGEMENT

Auto-Trol PRODUCT

With a solid off-the-shelf core, Auto-Trol products are designed for rapid implementation, direct integration with third party products and systems, and easy tailoring. Immediate deployment, easy customization, incremental growth, and a wide variety of third party integration options provide our customers with minimal ramp-up and maximum extensibility. By using Auto-Trol professional services, customers may accelerate rollout and deployment that will yield even greater returns on their investment in Auto-Trol products and service.

Auto-Trol METHODOLOGY

The services team uses modern, conjoint project management techniques to keep the customer's management team involved and well-informed throughout the project. At appropriate milestones or periods, formal "Management Review Board" meetings may be convened to formally review progress against project objectives and specifications and/or to resolve unforeseen issues.

Auto-Trol's long experience of bringing complex projects to successful fruition reaffirms the indispensability of proper project planning and management. Toward that end, Auto-Trol can provide comprehensive consulting services to develop: Needs Analyses, Requirements Statements, Design Specifications, Rollout Plans, Training Plans, Integration Plans, Testing Plans, and Statements of Work.

Auto-Trol PEOPLE

Auto-Trol has specified, integrated, installed, implemented and supported complex systems for its customers since 1962. As our customers know, successful implementations of mission-critical systems mandate a vendor with consultants that are thoroughly knowledgeable in systems—not just applications.

Companies don't have experience, people do. We are proud to have the finest professional services consultants in the industry. Our consultants have competency and expertise in system implementation, integration, custom programming, design and concept evaluation, project management, and training. Our typical professional services consultant has ten years' industry experience and possesses a bachelor's degree in an engineering or computer science discipline

Auto-Trol PROJECT MANAGEMENT

The typical project team is comprised of Project Managers (yours and ours), technical staff, and the Management Review Board. Throughout the process, the Project Managers are responsible and accountable for the project's success. Auto-Trol's Project Manager will bring strong analytic, organizational and time management skills; product expertise; and excellent problem solving abilities, together with a firm commitment to your success.

Auto-Trol, the Professional Services group, and our consultants are committed to your success.